Rokcel Privacy & Policy
The confidentiality and security of the information we collect are our top priorities. We put in place the proper organisational and technological measures to secure user data. We adhere by relevant data privacy laws and regulations as well as industry best practices.
The Data We Collect
Your interactions with us determine what personal information we collect. We may obtain information from you in a number of ways and from a number of sources, including directly from you (for example, via email and phone number), automatically from transactions data such as the amount transmitted and the period of year when the majority of users want or enjoy our service, via third-party data sources (for example, mobile networks).
Rokcel wants you to have control over your personal information and make voluntary decisions regarding it.
We take precautions to guarantee the accuracy of the personal data we collect.
Rokcel is grateful that you entrust us with your personal data. We are accountable for making sure the proper security measures are implemented and your personal data is protected.
How Personal Data Is Used
The goal of collecting any personal data is to enable our services to provide you with a customised platform experience. Additionally, every piece of data collected serves a variety of functions, some of which include:
Improve functionality, application experience, and do data analysis to create new innovative products and services.
Inform you about Rokcel, marketers, and other partnerships'products, newsletters, ads, offers, programmes, and promotions.
Prevent and stop fraudulent activity, illegal transactions, claims, and other liabilities.
Send you updates on services (such as regulation alerts and downtime).
How We Preserve Your Data
Rokcel is concerned about the protection of your personal information. We are dedicated to safeguarding the data that we collect. We keep administrative, technical, and physical protections in place to protect against destruction, loss, unauthorised access, disclosure, copying, misuse, and modification of the Personal Information you give us or that we collect.
Employees are contractually prohibited from using personal data for their own private or commercial reasons, from disclosing personal data to unauthorised parties, and from making it available in any other manner. Employees may only access personal data as suitable for the nature and scope of the activity at hand.
As long as we are providing you with services, we will only keep your Personal Information on our servers for as long as is reasonably necessary. Your personnel information is removed from our servers for technical reasons and legal compliance if you close your account.
How data is Processing
We never use your personal information for purposes other than those for which we are required by law. We will use your personal information, in accordance with applicable law.
We collect and process certain data to ensure the smooth functioning of our platform and to provide personalized experiences to our users. Here is an overview of how data is processed:
User Login and Transaction Data
When users log in to Rokcel with their email addresses and perform transactions using their mobile money phone numbers, we process this data to authenticate users, associate transactions with their accounts, and facilitate the transfer of funds securely.
Device Information
We collect users' device types to optimize the performance and compatibility of our platform across different devices. This helps us ensure that Rokcel works well for all our customers, regardless of the device they use.
Region Information
We collect region information to provide personalized experiences based on users' geographical locations. This includes tailoring features, language options, and available services to specific regions, ensuring that users receive a personalized and relevant experience.
Cookie Policy
We may install cookies or other similar trackers (referred to as "Cookies") on your device when you visit our website or use one of our mobile apps, or we may read Cookies that are already there. However, we will always get permission from you when necessary and in compliance with applicable law. Cookies are used by us to store data about your browser, device, and sometimes even your browsing choices and habits. We might make use of Cookies and related technologies to handle your personal data.
Why we use cookies?
Personalised content, font size, language settings, and other user preferences can all be remembered by cookies. As a result, consumers can enjoy a more convenient and customised browsing experience.
They help ensure that users can access restricted areas of a website and protect against unauthorized access
Cookies are frequently used by us in marketing and targeted advertising campaigns. They enable our websites to keep track on user preferences and show them appropriate advertisements based on their past visits.
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